ZAQRUA guarantees the highest quality of the product you order, but after receiving your order, you may decide to return  / exchange your purchase due to various reasons.

If you decide to return / exchange your order please email us at and follow the instructions given by our customer service representative. You have 7 days (after receiving the order) to notify us about return / exchange. After this timeframe, no return / exchange requests will be accepted. Also, please note that exchanges are subject to stock availability.

Sale items and can not be returned but can be exchanged.

Accessories can not be returned or exchanged.

Pre-order items (shoes) can not be returned or exchanged.

Processed orders are not cancelable

For the moment, returns / exchanges shipment costs are covered by customer.

Please use trusted shipment carrier to avoid losses or delays. If the package returned by customer will be lost, no refund will be issued. We recommend you to insure all of your packages before sending to us.

All the items should be returned without any damages / signs of wear / smell of fragrance, in original packaging and with all original tags attached, otherwise, no refund will be issued.

Once we confirm that return package has been received, inspected and accepted, your refund will be issued (excluding original shipping fees) and applied to your credit card or original method of payment. Please allow up to 7-10 working days for the refund to appear on your account.

Questions:, please note, it may take up to 24 hours to receive the reply from us.